EPY: Arkansas State W4 Not Saving Marital Status option "No Exemptions" in saved form (Doc ID 2267344.1)

Last updated on MAY 18, 2017

Applies to:

PeopleSoft Enterprise HCM Payroll for North America - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
When employee enters 0 against the field "TOTAL EXEMPTIONS" If no exemptions or Dependents are claimed, enter 0, the marital status should save as "0" in the State Tax Data.
Instead it is saving as "N" - Not Applicable.

EXPECTED BEHAVIOR
-----------------------
When 0 is entered for Total Exemptions the marital status field should be "0" not "N".

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Employee goes out to Self Service and changes the Arkansas state form to 0 Total Exemptions
2. Click Submit
3. Review Employee State Tax page

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot have employees submit the Arkansas state form correctly.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms