E-PB: Help page error "We're sorry, the page does not exist or is no longer available" (Doc ID 2268020.1)

Last updated on MAY 29, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.

Symptoms

ERROR
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404 with message as 'We're sorry, the page does not exist or is no longer available.'

STEPS
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The issue can be reproduced at will with the following steps:
1.Configure the Help URL in the Webprofile configuration Page
2.Bounce the webserver.
3.Navigate to any Page and click on the Help Link

When Help link is clicked from the IE browser, the URL is resolved as below:

http://www.oracle.com/pls/topic/lookup?id=%CONTE XT_ID%&ctx=hcm92pbr14&ctx=pt855pbr1

When Help link is clicked from the Google Chrome browser, the URL is resolved as below:

http://www.oracle.com/pls/topic/lookup?id=%25CONTE%20XT_ID%25&ctx=hcm92pbr14&ctx=pt855pbr1

Space is inserted between the CONTEXT_ID like CONTE XT_ID or 25CONTE%20XT_ID%

Cause

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