E-ES: Unable to crawl any Search Definition At All - Application Server Does Not Pick up the Published Documents

(Doc ID 2268838.1)

Last updated on MAY 22, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.

Symptoms

There are so many reasons as to why you may be unable to crawl/build any search definition at all. For this particular case, the symptoms were as follows:

1) Search instance validate connects successfully.
2) We used the PTPORTALREGISTRY to test. It was deployed successfully.
3) When trying to crawl/build it, it appears stuck and never finishes.
4) We could see that the segments were created successfully by the PTSF_GENFEED AE process.
5) But the application server never picked up the published messages in order to process them.
6) Checking the Elasticsearch side, we could not find any documents sent at all.
7) Checking the data feed in PeopleSoft, it was created successfully with correct data.
8) That is why, it appeared that PTSF_GENFEED remained stuck and could never continue. It was waiting on the application server to publish the documents. The  customer had to kill it after a very long time waiting.

 

Cause

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