GSS: Fields are Misaligned and Values are Cleared when Using Previous Button (Doc ID 2269236.1)

Last updated on SEPTEMBER 15, 2017

Applies to:

PeopleSoft Enterprise HCM eProfile Manager Desktop - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

After starting a Guided Self Service transaction and proceeding to Review the transaction, if the Previous button is used to make a change the New/Current Information fields are no longer aligned properly. Also, the changes made are not preserved when returning back.

The Business Unit, Department, and Location fields should be aligned with their corresponding Information header and contain the correct values as it was first displayed when submitting the changes for the GSS transaction.


The issue can be reproduced at will with the following steps:
1. Go to the My Team Fluid page, and from the Related Actions Menu select: Job and Personal Information > Location Change
2. Enter new Location and click the Next button
3. Click the Back button and note the alignment of the New and Current Information fields

Changes

 

Cause

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