EAP: Unable To Uncheck Voucher Withholding Applicable Box After Cancelling Payment And Applying Bug 24709754 (Doc ID 2269776.1)

Last updated on MAY 24, 2017

Applies to:

PeopleSoft Enterprise FIN Payables - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

Unable to uncheck the Withholding Applicable box a Voucher with a cancelled payment and Bug 24709754 - EAP:CANNOT UNCHECK THE WITHHOLDING APPLICABLE FLAG (7400,167) FOR CANCELED PAYMENT, applied

ERROR:
You cannot uncheck the Withholding Applicable flag (7400,187)
Record has been paid or is being processed for payment creation

STEPS:
1. Withholding Entity > Apply Withholding Withhold at Voucher Posting
2. External Bank > ACH Settle by Financial Gateway and WIR Settle by Pay Cycle
3. Add Voucher for Withholding Vendor
4. Process Voucher through Pay Cycle for ACH Payment
5. Finish processing payment through Financial Gateway > Dispatch Settlements
6. Payment Complete > Voucher Payments page Payment Reference populated on Voucher Payments page
7. 2nd Schedule Payment generated for IRS > change Payment Method to WIR
8. Process WIR Payment through Pay Cycle > Voucher Payments page for 2nd Schedule Payment WIR Payment has Reference field populated
9. Payment Post both payments
10. Voucher Post
11. Cancel ACH Payment in Financial Gateway > Override Payment Status > ACH Payment Current Status is Paid
12. Set Payment Status = Error > Current Status now Error
13. Override Payment File Status > ACH Current Status shows > Complete with Errors
14. Set New Status = Error > Current Status now Error
15. Cancel ACH Payment > Settlement Status = Error > Re-Open Voucher(s)/Re-Issue
16. Payment Post > CANCEL Accounting Entries generated
17. Financial Gateway Payment Dispatch shows ACH Dispatch Status is Cancelled
18. Cancel WIR Payment > Re-Open Voucher(s)/Re-Issue
19. Payment Post
20. Voucher Payments page
     a. Schedule Payment 1 > ACH Payment Method > Action = Cancelled
     b. Schedule Payment 2 > WIR Payment Method > Action = Cancelled
     c. Schedule Payment 3 > ACH Payment Method > Gross Amount = 3105.00 > Action = Schedule Payment
     d. Schedule Payment 4 > WIR Payment Method > Gross Amount = 1395.00 > Action = Schedule Payment
21. Delete Schedule Payment 4 for WIR Payment Method > OK
22. There are now only 3 Schedule Payments
23. For 3rd Schedule Payment, add the deleted amount of 1395.00 to the 3rd Schedule Payment > 1395.00 + 3105.00 = 4500.00 > Save
24. Go to Voucher Invoice Information tab > Click on Withholding link
25. Withholding Information page > Withholding Details section > Delete row > OK > Uncheck Withholding Applicable box
26. Message received: You cannot uncheck the Withholding Applicable flag (7400,187)
Record has been paid or is being processed for payment creation


Cause

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