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Payments suddenly stop applying to charges and move to excess (Doc ID 2269806.1)

Last updated on NOVEMBER 01, 2023

Applies to:

PeopleSoft Enterprise CS Student Financials - Version 9 and later
Information in this document applies to any platform.

Symptoms

Some Payments are not being properly applied to Charges.

The payment has a reference number populated, none of the charges have any reference numbers.

The business unit posting tab has Ref Debit Item flag  and Ref Excess Payment Flag turned on, and the  Ref Item Payment Flag turned off

It is expected the Payments should apply to the charges.


The issue can be reproduced at will with the following steps:

  1. Student Financials > Charges and Payments > Post Student Payment
  2. Post a Payment for a Student

Cause

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In this Document
Symptoms
Cause
Solution
References


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