Payments suddenly stop applying to charges and move to excess (Doc ID 2269806.1)

Last updated on MAY 24, 2017

Applies to:

PeopleSoft Enterprise CS Student Financials - Version 9 and later
Information in this document applies to any platform.

Symptoms

On : 9 version, Cashiering/Posting

ACTUAL BEHAVIOR
---------------
Payments item/ item type 9999999999
using the SOME charge priority , priority 998 for term FALL  not paying off charges in the  FALL  term for the charge item types 1111111111 and 2222222222

Payment item type 9999999999 term FALL
using the ALL charge priority are not paying charges in the 100000000000, 100000000001, 000000000001 item types for the FALL term
The payment has a reference number populated , none of the charges have any reference numbers.

The business unit posting tab has Ref Debit Item flag  and Ref Excess Payment Flag turned on , and the  Ref Item Payment Flag turned  off

EXPECTED BEHAVIOR
-----------------------
We believe they should apply to the charges, as they applied without issue this morning.
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.  Student financials > charges and payments > post student payment
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot apply payments to charges.

Cause

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