E-INST: Failed to start the Java Virtual Machine. (2,766) PTNUI.NavBarContentArea.Security.OnExecute Name:getSSID - Error On PIA Sign-On Into Newly Installed Environment (Doc ID 2269865.1)

Last updated on MAY 30, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.54 and later
Information in this document applies to any platform.

Symptoms

On : 8.55 version, Install and Packaging

After installing a new PS_HOME with PeopleTools 8.55.15 (and relevant application e.g. Campus Solutions 9.0) and recreating the App server and the Web server domains, following errors were observed.

ERROR
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Every attempt to sign on via PIA fails with the below error:


Java Exception: java.lang.NoSuchMethodError: Method PeopleSoft.PeopleCode.SysVar.MAP_Market()Ljava/lang/String; not found: registering Java class PeopleSoft/PeopleCode/SysVar PTNUI.NavBarContentArea.Security.OnExecute Name:getSSID PCPC:199 Statement:6 Called from:PTNUI_NAVBAR.Activate Statement:11

The application server log shows at that time error sequences like the following:

PSAPPSRV.nnnn (10) [2017-05-03T18:37:52.978 GetCertificate] - - - (1) (NET.346): Failed to execute GetCertificate request  
PSAPPSRV.nnnn (10) [2017-05-03T18:37:59.151 PS@xxx.xxx.xx.xx (CHROME 58.0.3029.81; WIN7) ICPanel] - - - (1) Could not load the JavaVM library jvm
PSAPPSRV.nnnn (10) [2017-05-03T18:37:59.545 PS@xxx.xxx.xx.xx (CHROME 58.0.3029.81; WIN7) ICPanel] - - - (0) Failed to start the Java Virtual Machine. (2,766) PTNUI.NavBarContentArea.Security.OnExecute  Name:getSSID  PCPC:199  Statement:6

Called from:PTNUI_NAVBAR.Activate  Statement:11
PSAPPSRV.nnnn (10) [2017-05-03T18:38:01.848 PS@xxx.xxx.xx.xx (CHROME 58.0.3029.81; WIN7) ICPanel] - - - (0) An error has occurred which prevents this transaction continuing


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Install a new PS_HOME for 8.55.15 (and the application e.g. Campus Solutions 9.0)

2. Create the App server and the Web server domains

3. Login to the PIA


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the application after installing the new PeopleTools version.

Cause

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