EPY: W-4-PDF: Exempt Status On W-4 PDF Not Updated

(Doc ID 2270234.1)

Last updated on JUNE 01, 2017

Applies to:

PeopleSoft Enterprise HCM Payroll for North America - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Taxes

ACTUAL BEHAVIOR
---------------
1. System allows to update the number of Withholding as well as status as exempt. I should not be allowed to make both the changes. However, none of this change gets updated in system.
2. When I choose only Exempt and save, I get message that ‘changes have been saved’ but this change does not reflect in Tax data.

EXPECTED BEHAVIOR
-----------------------
Customer does not feel this should be allowed and that Tax Data should update.
 

STEPS
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The issue can be reproduced at will with the following steps:
1. log into Self Service Taxes
2. Choose Federal Allowances greater than 0
3  Choose Federal W-4 Exempt status as "Exempt"

4. Submit

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue,Tax data may not be right and therefore taxes wrong

Cause

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