When The HR_TREEBLD Process Ran, No One Can Login To PIA And Current Users Are Stuck (Doc ID 2270252.1)

Last updated on MAY 25, 2017

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Other

HCM 9.2 PUM 20 with Peopletools 8.55.14.

When the HR_TREEBLD process ran, no one can login to PIA and current users are stuck

ACTUAL BEHAVIOR
---------------
When the HR_TREEBLD process ran, no one can login to PIA. For current users who logged into PIA, they can't navigate to other pages, the whole system gets locked. 


EXPECTED BEHAVIOR
-----------------------
Expect users to log in to PIA while process is running.


STEPS

----------

The issue can be reproduced at will with the following steps:
1. Log in to PIA
2. Navigate to Main Menu > Set Up HCM > Common Definitions > Org Chart Viewer > Tree Builder Run Control
3. Run the Process HR_TREEBLD


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are kicked out of system and new users cannot login to PIA .

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms