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When The HR_TREEBLD Process Ran, No One Can Login To PIA And Current Users Are Stuck (Doc ID 2270252.1)

Last updated on MAY 25, 2017

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


On : 9.2 version, Other

HCM 9.2 PUM 20 with Peopletools 8.55.14.

When the HR_TREEBLD process ran, no one can login to PIA and current users are stuck

When the HR_TREEBLD process ran, no one can login to PIA. For current users who logged into PIA, they can't navigate to other pages, the whole system gets locked. 

Expect users to log in to PIA while process is running.



The issue can be reproduced at will with the following steps:
1. Log in to PIA
2. Navigate to Main Menu > Set Up HCM > Common Definitions > Org Chart Viewer > Tree Builder Run Control
3. Run the Process HR_TREEBLD

The issue has the following business impact:
Due to this issue, users are kicked out of system and new users cannot login to PIA .


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