E-CLOUD: Peoplesoft Cloud Manager Shift Operation Fails with 'Public Host IP for the Instance Cannot be Retrieved from OPC' Error

(Doc ID 2270556.1)

Last updated on APRIL 26, 2018

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.

Symptoms

On Oracle Cloud,

When attempting to perform shift operation
the following error occurs.

ERROR
-----------------------
AttributeError: Public host IP for the instance cannot be retrieved from OPC


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Install Cloud Manager
2. Perform lift operation
3. Perform shift operation


Cause

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