Performance Problem Selecting a Class from the Fluid Class Search Results (Doc ID 2272319.1)

Last updated on NOVEMBER 23, 2019

Applies to:

Symptoms

On : 9.2 version, Student Records Fluid Class Search

ACTUAL BEHAVIOR
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When selecting a class from the fluid class search results page, the application sometimes hangs and the class sections never display.

EXPECTED BEHAVIOR
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Expect the search and shopping cart to load in an appropriate amount of time.

STEPS
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The issue can be reproduced at will with the following steps:

1. Log into self service as a student and click on the Manage Classes tile.
2. Click on the Class Search button.
3. Search for a class, then select one from the results and the page never loads.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot use fluid manage classes tile in production.

Cause

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