Performance Problem Selecting a Class from the Fluid Class Search Results (Doc ID 2272319.1)

Last updated on JULY 31, 2017

Applies to:

PeopleSoft Enterprise CS Student Records - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Student Records Fluid Class Search

ACTUAL BEHAVIOR
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When selecting a class from the fluid class search results page, the application sometimes hangs and the class sections never display.


EXPECTED BEHAVIOR
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Expect the search and shopping cart to load in an appropriate amount of time.

STEPS
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The issue can be reproduced at will with the following steps:

  1. Log into self service as a student and click on the Manage Classes tile.
  2. Click on the Class Search button.
  3. Search for a class, then select one from the results and the page never loads.



BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot use fluid manage classes tile in production.

Cause

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