FLUID ADDRESS CHANGE SELF-SERVICE TRANSACTION EMAIL SHOWS FIELDS NOT VALUES (Doc ID 2272606.1)

Last updated on MAY 31, 2017

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

Self-Service Address change Transaction triggers Email and it shows fields not the actual Values.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login in to Application from ESS Home page click on personal details.
2. Click on address and Change address then click Save.
3. Employee get an email formatted correctly:
4. But, HR gets an email that have %2 %3 %4 .. in email where fields are not filled in.

Cause

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