EMM: Recommend Labor Not Working With Elastic (Doc ID 2273719.1)

Last updated on JULY 19, 2017

Applies to:

PeopleSoft Enterprise FIN Maintenance Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

In the process of replacing SES with Elastic Search in the PT 8.55.13 PUM 22 environment, Elastic Search has been given priority 0 and SES has been given priority 1. When testing the Recommend Labor functionality in Maintenance Management with SES as Priority 0, the system is returning search results. But when Elastic Search is given priority 0, no search results are returned with the same data. The customer has deployed and run the Full Index for EP_WM_SRCH_TECHNICIANS Successfully for Elastic Search.  

The customer states that the issue is that the App Package has been hard coded with PTSF_DEFAULT as follows:

RS_MATCHENGINE:RsSearchFilters.MatchAny &rec.PTSF_SRCH_ENG_INS.Value = "PTSF_DEFAULT";

Expected Behavior
-----------------------------

When Elastic Search is priority 0, the Elastic Search should be enabled and the same results of search should be returned as for the same data when the SES Search is priority 0.

Steps
------------
This issue can be verified by performing the following steps:
1) Install and enable Elastic Search
2) Set Elastic Search Priority to 0
3) Navigate to Maintenance Management > Work Order; Search on and select a work order in AWSC (Awaiting Schedule) status; Tab to Schedules; Click on the Recommend Labor button.  

Business Impact
-------------------------
The customer is unable to get Recommend Labor results with Elastic Search. Using a manual process to search for labor is time consuming.

Cause

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