eBen: Unable To Access Life Events Activity Guide, Activity Guide is Blank. (Doc ID 2274206.1)

Last updated on JUNE 06, 2017

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Start a new life event, enter correct effective date and click on 'Start Life Event' button. The next screen should be the Life Event welcome page along with activity guide for Life events. However, there is no Life event Activity guide on the left side, its just blank. No other error message is displayed.

This issue occurs only in TEST environment, DEMO works as expected.

Cause

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