Unable to Apply Absence as HCSC_USER_UTILITIES.USERUTILITIES Package Code Getting Into Loop

(Doc ID 2274333.1)

Last updated on JUNE 07, 2017

Applies to:

PeopleSoft Enterprise HCM Absence Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

When employee applies leaves in the system, Forecasting results are coming ok and then click on submit button. Confirm the absence then system processing starts and it will go on and on then blue screen appears and employee is unable to apply leaves.

This issue is observed for managers having multiple empl_rcd.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Self service-> time reporting->report time-> absence request.
2. Submit absence

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms