EPY: Louisiana Form W-4 Not Saved With Exceptions Only (Doc ID 2274645.1)

Last updated on JUNE 09, 2017

Applies to:

PeopleSoft Enterprise HCM Payroll for North America - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------

1. Employee submits a State Withholding for Louisiana W-4 form L-4 with a number of exceptions and no dependents.
2. changes are not getting saved.
3. No message is issued

EXPECTED BEHAVIOR
-----------------------

Customer does not feel this should be allowed and that Tax Data should update.

STEPS
-----------------------

The issue can be reproduced at will with the following steps:

1. log into Self Service Taxes
2. Submit a Louisiana W-4 form L-4 with only number of exceptions
and no dependents.
3. Select single
4. Enter a value of 1 on line 6.
5. Message says changes were successfully saved.
6. Check employee, this employee still shows single and 0 allowances
7. No messages created to explain why withholding was not saved.

BUSINESS IMPACT
-----------------------

The issue has the following business impact:
Due to this issue,Tax data may not be right and therefore taxes wrong

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms