EPY: Louisiana Form W-4 Not Saved With Exceptions Only

(Doc ID 2274645.1)

Last updated on JUNE 09, 2017

Applies to:

PeopleSoft Enterprise HCM Payroll for North America - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.



1. Employee submits a State Withholding for Louisiana W-4 form L-4 with a number of exceptions and no dependents.
2. changes are not getting saved.
3. No message is issued


Customer does not feel this should be allowed and that Tax Data should update.


The issue can be reproduced at will with the following steps:

1. log into Self Service Taxes
2. Submit a Louisiana W-4 form L-4 with only number of exceptions
and no dependents.
3. Select single
4. Enter a value of 1 on line 6.
5. Message says changes were successfully saved.
6. Check employee, this employee still shows single and 0 allowances
7. No messages created to explain why withholding was not saved.


The issue has the following business impact:
Due to this issue,Tax data may not be right and therefore taxes wrong


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