eBill 9.2: Peoplecode Compile Error "The Given html Could Not Be Obtained From Database" On Multiple EBill Payment Pages After Applying Bug 24396624 (Doc ID 2275876.1)

Last updated on JUNE 12, 2017

Applies to:

PeopleSoft Enterprise SCM eBill Payment - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 PUM 21 version, Usability


Peoplecode Compile Error on Multiple EBill Payment Pages After Applying Bug 24396624


ERROR
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"The Given html Could not Be Obtained From Database"

STEPS
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The issue can be reproduced at will with the following steps:
1. Goto eBill payment - account balance - click on transaction.
2. Same error comes when goto payment cart.
3.Same error on ebill payment - invoices page, my preference page.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot pay using Ebill payment.

Cause

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