eBill 9.2: When Attempting To Submit Payment In eBill Getting The Error "The Content Cannot Be Displayed In Frame" (Doc ID 2275881.1)

Last updated on JUNE 12, 2017

Applies to:

PeopleSoft Enterprise SCM eBill Payment - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Usability

When attempting to submit payment in eBill getting the following error.

ERROR
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The Content cannot be displayed in Frame.


STEPS
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The issue can be reproduced at will with the following steps:
1. Create customer location 1 as non bill to.
2: Add new location seq 2 as only bill to primary.
3: Main Menu>eBill Payment>Balance Detail. Select invoices to add to the cart, Change payment method as electronic check, agreed with to the disclaimer and entered their PIN number. When clicking on ‘Submit Payment’ they received the attached error.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Cannot process payment.

Cause

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