eBill 9.2: Cybersource Integration Gives Error, "Merchant Specific Signed Field Is Missing From Params: bill_to_phone" When Business Phone Is Not Primary Phone. (Doc ID 2275905.1)

Last updated on JULY 28, 2017

Applies to:

PeopleSoft Enterprise SCM eBill Payment - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Usability

When attempting to use Cyber source integration it fails with
the following error occurs.

ERROR
-----------------------
Merchant specific signed field is missing from params: bill_to_phone" from Cybersource.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Setup customer contact with cell number as primary phone and no business phone is setup.
2. Goto eBill and try to pay with electronic check for above customer invoice when press submit the error pops up.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Cybersource integration is not working.

Cause

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