Warning Message When Trying To Update Student's Address - Warning: Unable to check alternate character type . Please ensure that correct characters are used. (Doc ID 2275916.1)

Last updated on JUNE 19, 2017

Applies to:

PeopleSoft Enterprise CS Campus Community - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Campus Community Other

Getting a warning message when updating names in CS where NAME_AC is used, or when a student has NAME_AC populated within the database.

PUM05 we are getting an warning message when adding, updating or deleting a student.

ERROR
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Msg: Warning -- Unable to check alternate character type. Please ensure the correct characters are used. (0,0)

"Warning: Unable to check alternate character type . Please ensure that correct characters are used."

This is happening in both self-service and admin view (campus community >Add/Update a person). We noticed that it is happening with students who has value in NAME_AC -Alternate Character name field(PS_NAMES table). When we tried with student who does not have value in NAME_AC field then the message did not appear. We did some technical research and found When there is a value in NAME_AC, technically the peoplecode is checking the table PS_ALT_CHAR_TBL for ALT_CHARTER field value but this table does not have any values for evaluate and further processing. So that resulted a warning message.

STEPS
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The issue can be reproduced at will with the following steps:
1. In CS 9.2 PI 05, Navigate to Campus Community - Add/Update a Person
2. Under Personal Information, go to Add/Update a person
3. Add/Update or name data where NAME_AC appears.
4, Click on Save and warning message appears

Cause

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