EPY - App Server Crashing on Review Paycheck

(Doc ID 2276040.1)

Last updated on JUNE 12, 2017

Applies to:

PeopleSoft Enterprise HCM Payroll for North America - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

ENVIRONMENT
--------------------
HCM 9.2
Peopletools 8.55.10
Windows 2012 R2, Oracle 12.1.0.2


App Server crashing since going live on PT8.55.10 when Reviewing Paycheck.

Navigation:
Main Menu - Payroll for North America - Payroll Processing USA - Produce Payroll - Review Paycheck
1. Select an employee. Open most current pay check. The paycheck PDF is opened.
2. Select any other subsequent paycheck and the page just appear as blank screen.
3. Open another page. Select same employee and open the pay check in item 2 that went to blank screen. The pay check works fine.
4. Select the most current pay check in item 1 and the pay check cannot be viewed and just opened as blank page.


Cause

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