EAM: Asset Tags In Multiple BUs Cannot Be Scanned In Mobile PI

(Doc ID 2276944.1)

Last updated on JUNE 14, 2017

Applies to:

PeopleSoft Enterprise FIN Asset Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Physical Inventory

ACTUAL BEHAVIOR
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Asset Tags in Multiple BUs cannot be scanned in Mobile PI

Asset tag numbers in multiple business units cannot be scanned during the mobile asset physical inventory. We have over 6,000 tag numbers that exist in multiple business units. When a user attempts to scan one of these tag numbers, the system will not allow it.

EXPECTED BEHAVIOR
-----------------------
Asset tag numbers in multiple BU's need to get scanned through mobile PI.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Add an asset with tag number.
2. Another asset with tag number.
3. Scan the assets through mobile physical inventory.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot scan assets with tag numbers using mobile PI

Cause

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