Error When Click Plus Sign To Add An Approver Or Reviewer For EPro Requisition Approvals. (Doc ID 2277358.1)

Last updated on JUNE 15, 2017

Applies to:

PeopleSoft Enterprise SCM eProcurement - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Encountering error when Click Plus sign to add an approver or reviewer for ePro requisition approvals.  The value entered in the field does not match one of the allowable values. You can see the allowable values by pressing the Prompt button or hyperlink. EOAW_ADHOC_USERID field has uppercase field format, but OPRID field is mixed case. Because of this when trying to insert lower case approver user id it gives error.

The issue can be reproduced at will with the following steps:
1.Select employee self service>approvals
2.Click on Requisition approval.
3.Requisition header approval page click on Approval chain.
4.Click the plus sign on top Pending Approval chain.
5.Enter the user id
6.When you click insert it gives below message


Cause

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