EBenefits - Approving Life Event Documents Not Sending Email To Employee (Doc ID 2277780.1)

Last updated on JUNE 16, 2017

Applies to:

PeopleSoft Enterprise HCM eBenefits - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Document approval within a Life Event is not triggering an email to the employee

STEPS
-----------------------
1. Employee submits the required Life Event document
2. Benefits administrator approves the document
3. Employee is waiting for e-mail advice that they can move forward with their Life Event.


Cause

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