Financial Aid Self Service FLUID: Brief Display "Flash" of Classic Menu/Navigation (Doc ID 2278693.1)

Last updated on JUNE 20, 2017

Applies to:

PeopleSoft Enterprise CS Financial Aid - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : CS 9.2 FLUID Self Service

ACTUAL BEHAVIOR
---------------
When using the financial aid fluid pages, users are getting brief "flashes" to the classic menu/navigation.

EXPECTED BEHAVIOR
-----------------------
Users shouldn't be seeing these "flashes"

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Sign in as student
2. Student Home Page
3. Click on Financial Aid tile.
4. Choose aid year - classic menu will flash briefly on left before fluid
navigation appears instead.
5. Click on Accept/Decline
6. Click on 'Change' button to change Aid Year. classic menu flashes again
(repeat of step 4).

WHAT IS WORKING
------------------------
Users are still able to access and use all of the functionality within the FLUID pages

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
This issue is confusing to users and results in a lot of phone calls.

Cause

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