My Oracle Support Banner

EAR 9.2: Unable To Delete Customer Conversation Entry When Multiple New Conversation Available (Doc ID 2279196.1)

Last updated on JANUARY 15, 2020

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 PUM 23 version, Customer Conversation

ACTUAL BEHAVIOR

---------------------

When attempting to delete the conversations , it only deletes the content of the conversation not the entire conversation

EXPECTED BEHAVIOR

-----------------------
It should delete the entire row of conversation when user is deleting the conversation

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Main Menu > Accounts Receivable > Customer Interactions > Conversations > View/Update Conversations
  2. Open the conversations and hit the delete entry, save
  3. Return to search and re-open the conversation. Its still there, though content is wiped out

 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.