EAR 9.2: Unable To Delete Customer Conversation Entry When Multiple New Conversation Available

(Doc ID 2279196.1)

Last updated on JULY 05, 2017

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 PUM 23 version, Customer Conversation

ACTUAL BEHAVIOR

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When attempting to delete the conversations , it only deletes the content of the conversation not the entire conversation

EXPECTED BEHAVIOR

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It should delete the entire row of conversation when user is deleting the conversation

STEPS
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The issue can be reproduced at will with the following steps:

  1. Main Menu > Accounts Receivable > Customer Interactions > Conversations > View/Update Conversations
  2. Open the conversations and hit the delete entry, save
  3. Return to search and re-open the conversation. Its still there, though content is wiped out

 

Cause

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