E-PORTAL: Related Content Framework Is Not Working When Pointing to Non-PeopleSoft URL and Using iHub (Doc ID 2279386.1)

Last updated on JUNE 22, 2017

Applies to:

PeopleSoft Enterprise PRTL Interaction Hub - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

CS 8.54.18
iHub: 8.55.12

ACTUAL BEHAVIOR
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Related Content pointing to an external site is working fine in the standalone Campus Solutions environment, but it does not work when accessing the same page/Related Content through the iHub

EXPECTED BEHAVIOR
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The page should work the same from the iHub, as it does from the standalone environment

STEPS
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The issue can be reproduced at will with the following steps:
1. Created a "Non-PeopleSoft URL" CREF that points to a external site, made it public
2. Created a Navigation Collection based on that CREF
3. Created a Pagelet based on that Navigation Collection
4. Created Related Content based on the Pagelet
5. Test the Related Content on the Campus Solutions - it works
6. Test the Related Content on the iHub - it does not work, and the URL just gets embedded into the iHub URL.

Cause

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