After An Initial "Request For Information" Approval Buttons Are Disabled (Doc ID 2279737.1)

Last updated on JUNE 23, 2017

Applies to:

PeopleSoft Enterprise SCM Purchasing - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

For NSR when an approver "A" requests for more information on a request and the requester resubmits, the approver "A" can work on the request. But for other approvers approval buttons are disabled.

Steps to reproduce the issue:

1.Approval Process Setup has been setup to trigger approval to multiple approvers
User List has two approvers WENDYCHO and VP2
2.Suppliers > Supplier Registration > Register Suppliers
3.Fill required details > Click Next
4.Submit Registration for approval
5.Log in as one of the approver - WENDYCHO
6.Suppliers > Supplier Registration > Manage Request Approval >Search for Registration ID > Approve, Deny and Request More Information Buttons are shown. Do not take any action now.
7.Log in as VP2 who is one of the approvers
8.Suppliers > Supplier Registration > Manage Request Approval >Search for Registration ID > Click on Request More Information > Click OK
9.Approval Buttons disappeared
10.Log in as VP1 > Suppliers > Supplier Registration > Register Suppliers
11.Select ‘Continue from where you left ‘ search for Reg ID’
12.Make some changes > Submit after entering Reason code
13.Log in as VP2 > Navigate to manage Request approval page
13.Approval buttons are available
14.Log in as WENDYCHO who is one of the approvers
15.Manage Request Approval > Approval options are not available

But no issue occurs with supplier change request transactions

 

 

Cause

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