Refunds due are not being produced because of outstanding future charge. (Doc ID 2279892.1)

Last updated on JUNE 23, 2017

Applies to:

PeopleSoft Enterprise CS Student Financials - Version 9 and later
Information in this document applies to any platform.

Symptoms

On : 9 version, Refunding

ACTUAL BEHAVIOR
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Unable to issue a refund in the current aid year when a student owes a debit for a future aid year. The student is eligible for a refund in Spring 2017 (aid year 2016/2017) in the amount of $1820.44. However, when refunds are run the student is given the error of "No refund due to unpaid debit(s) greater than unapplied credit(s)." Upon looking at the customer account the student owes a debt in Fall 2017 for $2323 (aid year 2017/2018).


EXPECTED BEHAVIOR
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Expect the process to create a refund for the student with outstanding charges

STEPS
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The issue can be reproduced at will with the following steps:
1. Define run control parameters for Batch Refunding
2. Run the process
3. Review results

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, students who are owed a refund are not getting refunds produced due to future outstanding charges.

The process runs successfully, but this students refund erred.

Cause

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