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CS 9.2 Class Search - PTSF_GENFEED - Infinite Loop (Doc ID 2280527.1)

Last updated on AUGUST 02, 2018

Applies to:

PeopleSoft Enterprise CS Student Records - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Curriculum Management

ACTUAL BEHAVIOR
---------------
When attempting to run the indexes for ES Class Search we are seeing the program PTSF_GENFEED (35,36)
Repeat error infinite loop:

Total segments published: 45, Total segments success: 0, Total segments error: 0 (262,2167)

Total segments published: 45, Total segments success: 0, Total segments error: 0 (262,2167)

Total segments published: 45, Total segments success: 0, Total segments error: 0 (262,2167)
 

EXPECTED BEHAVIOR
-----------------------
Process runs to success.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Having the messages in error within IB, Message queue stuck, and default gateway not able to ping after tools patch level.  Make sure you can ping the nodes and gateway.


Due to this issue, users cannot run indexes for ES and unable to run PTSF_GENFEED to success again. Appears to be stuck in a loop.

Cause

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