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EAR9.2: Lockbox Control Counts And Totals Don't Match (Doc ID 2280717.1)

Last updated on OCTOBER 18, 2021

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Payment Electronic

ACTUAL BEHAVIOR
---------------
The control counts and totals for deposit is not matching when running AR_PAYLOAD

EXPECTED BEHAVIOR
-----------------------
Control count and totals should match correctly.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Upload a Lockbox file.
  2. Run retrieve lockbox process AR25001.
  3. Run AR_PAYLOAD and check the deposit.
  4. Check that The control counts and totals for deposit is not matching.

Cause

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In this Document
Symptoms
Cause
Solution
References


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