Unable to Queue a Session for Posting After Running The Mass Load Process AVGPLOAD

(Doc ID 2281188.1)

Last updated on JUNE 27, 2017

Applies to:

PeopleSoft Enterprise CS Contributor Relations - Version 9 and later
Information in this document applies to any platform.

Symptoms

On : 9 version, Contributor Relations

ACTUAL BEHAVIOR
When running the PSJOB AVGPLOAD that calls the COBOL process AVPGPLOA and an app engine AV_GPLOAD_CC the sessions cannot be queued and balanced because the balance button is greyed out.

EXPECTED BEHAVIOR
-----------------------
Since we know the totals are right we should be able to balance and queue the session.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Contributor Relations > Session Management > Process sessions > Mass Load gift/pledges
 

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot balance queue and post the gifts.

Cause

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