Person Profile 'View Related Job Profiles' Gets 'XML is Invalid' Error And Hangs On Modal Popup (Doc ID 2281528.1)

Last updated on AUGUST 09, 2017

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version PUM22 PT8.55.14+

ACTUAL BEHAVIOR

When clicking on the View Job Profile action from Person Profile in the Self Service, Manager Self Service or Workforce Development menus the spinning wheel comes up to the right of the page but it does not launch the job profile page.

EXPECTED BEHAVIOR

Open the other page with Job Profile information

REPLICATION STEPS

1. Go to Workforce Administration > Job Information > Job Data > find any EMPLID e.g. KU0005 > Job Information Tab
Job code = 420060 Director - Human Resources
Position Number = 19000210 Director - Human Resources
2. Go to Workforce Development-> Profile Management-> Profiles->non-Person Profiles > Add a Profile
Create one non-Person Job Profile and associate with the Position assigned to the EMPLID KU0005 in step 1 on the Job Data page.
Type = Job Click Add Profile Identity, such as Position Number = 19000210 Director - Human Resources. Save.
Create a second non-Person Job Profile and associate with Job Family KHR. Save
for the example given: Job Director - Human Resource with the new non-Person Job Profile.
3. Navigate to Workforce Development-> Profile Management-> Profiles->Person Profiles
4 Select a person profile, e.g. EMPLID = KU0005 Reza
note: delivered "View related job profiles" has been changed to "View current job profile"
5. Under Profile Actions > select View related job profiles > click the arrow.
Result: popup appears: "xml is invalid". clear the message and the spinning continues without timeout.

 

Cause

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