E-MCF/IB: Javax.mail.MessagingException: ; Nested Exception Is: Java.io.IOException At Com.sun.mail.imap.IMAP (Doc ID 2281695.1)

Last updated on JUNE 28, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.

Symptoms

Sample Environment:
------------------------
Tools 8.55.15
CRM application, UAT environment


Issue:
---------

The RB_MAIL_READ and email sample page's  message count/fetch test fails with the following error in the IB error log file.  The connection attempt is to a mail server that requires TLS1.1 or higher connection. The mail server certs have been loaded into IB keystore.   OpenSSL connection from the IB web server to the mail server is successful.

Error:
--------

javax.mail.MessagingException: ;
  nested exception is:
java.io.IOException
at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:335)
at javax.mail.Service.connect(Service.java:233)
at com.peoplesoft.pt.integrationgateway.targetconnector.pop3.MCFMailBox.open(MCFMailBox.java:398)
at com.peoplesoft.pt.integrationgateway.targetconnector.GetMailTargetConnector.processMessage(GetMailTargetConnector.java:623)
at com.peoplesoft.pt.integrationgateway.targetconnector.GetMailTargetConnector.send(GetMailTargetConnector.java:135)
..
..


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms