Orderr Tracking by Carrier and Shipment not Working (Doc ID 2282185.1)

Last updated on JUNE 30, 2017

Applies to:

PeopleSoft Enterprise SCM Order Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

When setting up the carrier URL and using it on the order tracking page, you find that the URL is trying to open a new window with the carrier URL embedded within the PS environment. However the new window just shows a blank page.

Steps to reproduce the issue:
1. Setup carrier url
2. Track order
3. Click on quantity shipped
4. Click on Track Shipment and the carrier url does not open

Changes

Not applicable.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms