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EAR9.2:Customer Statement is Selecting The Closed Item When ENTRY_AMT is 0 But ENTRY_AMT_BASE is Non Zero (Doc ID 2282726.1)

Last updated on MARCH 17, 2019

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Statements

ACTUAL BEHAVIOR
---------------
Customer statement is selecting the closed item when ENTRY_AMT is 0 but ENTRY_AMT_BASE is non zero.

EXPECTED BEHAVIOR
-----------------------
Customer statement should not select the closed item

Steps To Replicate
-----------------------

  1. Choose a customer which don't have any open item(all the items created previously for the customer is fully paid and closed).
  2. Create a new item and post it.
  3. Run the AR statement report and see that only open item is coming in the statement report.
  4. Now update the ENTRY_AMT_BASE with penny amount(0.01) using SQL update.
  5. Run the AR Statement Report again and see that closed item is also appearing

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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