EAR9.2: Pending Item Groups to Post on AR Workcenter Redirecting to Wrong Page

(Doc ID 2283406.1)

Last updated on JULY 05, 2017

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

Issue:
====================
When clicking pending items which has the Online Origin ID to open items on the Pending Item Groups to Post page in Receivables WorkCenter,
it directs to the component ENT_EXTAID_UPDT, which is for “External” AR Transactions instead of directing to the ENT_ONLAID_UPDT for online transactions.
As far as seeing PeopleCode, it looks like only the OBILL origin gets treated as an online transaction and the rest will be all be externals.
This causes groups not to display data from workcenter.
It should have been validating it against the Origin ID setup instead of being hardcoded to work properly.

Step:
====================
1. Click Pending Item Groups to Post on My Work
2. Results should appear on the workarea. Click on the Group ID. Note of the Origin “OCC”
3. Modal page pops up a new page, but group details is not displayed.

Actual Behavior
====================
When clicking pending items which has the Online Origin ID to open items on the Pending Item Groups to Post page in Receivables WorkCenter,
it directs to the component ENT_EXTAID_UPDT, which is for “External” AR Transactions instead of directing to the ENT_ONLAID_UPDT for online transactions.

Expected Behavior
====================
When clicking pending items which has the Online Origin ID to open items on the Pending Item Groups to Post page in Receivables WorkCenter,
it should directs to the ENT_ONLAID_UPDT for online transactions instead of directs to the component ENT_EXTAID_UPDT.

 

Please also see the Replication Step.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms