PSFT_OLM SSL Node URL Not Working - Communication transport level error (Doc ID 2283627.1)

Last updated on JULY 23, 2017

Applies to:

PeopleSoft Enterprise CRM Online Marketing - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

ISSUE

------------

Environment
1. PeopleTools release: 8.55.16
2. PeopleSoft Application and release: CRM 9.2 Image 13
3. Environment: Test

Description of Problem:
When using SSL URL https://server/DCS/DlgBroker for Primary URL on PSFT_OLM Connectors property receiving error.

The sequence of events:
1) Update PSFT_OLM with SSL URL for DES https://server/DCS/DlgBroker
2) Ping Node ( Ping is successful)
3) Navigate to Marketing -->Dialog Monitoring --> Control Center --> Server Monitoring
4) Click on Email Service
5) Click on Reload for service type and you will get error message


Communication transport level error encountered. Transport specific error details: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target (18136,5199) RY_COMMFW.transport.XMsgTransport.OnExecute Name:sendXMLWithTimeout PCPC:15416 Statement:313
Called from:RY_COMMFW.transport.XMsgTransport.OnExecute Name:sendRequestToURLWithTimeout Statement:219
Called from:RY_COMMFW.transport.XMsgTransport.OnExecute Name:sendRequest Statement:193
Called from:RY_OCSERVICES.BaseService.OnExecute Name:sendRequest Statement:94
Called from:RY_OCSERVICES.admin.MailAdmin.OnExecute Name:doMailOperation Statement:27
Called from:RY_OCSERVICES.admin.MailAdmin.OnExecu



Cause

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