EAR 9.2: Dunning History Not Available In Collections Workbench When Dunning Letter Is Created For Another Customer (Doc ID 2283667.1)

Last updated on JULY 06, 2017

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Collections Workbench

When attempting to see dunnings in collections workbench,
the following error occurs.

ERROR
-----------------------
Data is missing


Steps To Replicate
-----------------------


1. Navigate to Extract Dunning Letter Info
2. Create new run control.
3. Set up run control
  a. as of date: sysdate
  b. Setid: SHARE
  c. UNIT: US001
  d. CustomerID: 1001
  e. Correspondence Customer: 1001
  f. Dunning Group: All Groups
  g. User Severest Dunning Letter radio selection
  h. RUN
  i. Select AR Dunning (AR_DUNNING) app engine
  j. OK
4. This runs the AR_DUNNING AE program.
5. Navigate to Collection Workbench
6. Select Customer 1001 (for example purposes)
7. In Panels Navigate to Correspondence and you’ll see 2 items in the Dunning History with PRINTED = ‘N’
8. This history looks good
9. Navigate to ‘Dunning Letter Print’
10. Set up run control
  a. Select one of the dunning numbers generated from the extract (mine happened to be 93)
  b. RUN
  c. Select Dunning Letters – All Levels (ARX33000)
  d. OK
11. If you return to the collection work bench and select customer :1001
12. In Panels Navigate to Correspondence and you’ll see 2 items in the Dunning History one with Printed ‘Y’ and one with Printed ‘N’
13. This history also looks OK
14. NOW Return to Extract Dunning Letter Info well, select a NEW customer.
15. Set up run control
  a. as of date: sysdate
  b. Setid: SHARE
  c. UNIT: US001
  d. CustomerID:
  e. Correspondence Customer: 1000
  f. Dunning Group: All Groups
  g. User Severest Dunning Letter radio selection
  h. RUN
  i. Select AR Dunning (AR_DUNNING) app engine
  j. OK
16. Return to the collection work bench and select customer :1001
17. In Panels Navigate to Correspondence and out of 2 items in the Dunning History one with Printed ‘Y’ have been disappeared

Cause

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