E-PIA: Grid Truncated - Stylesheet And Javascript Issue After PeopleTools Upgrade 8.54 (Doc ID 2283725.1)

Last updated on JULY 13, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.54 and later
Information in this document applies to any platform.

Symptoms

ISSUE STATEMENT
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We have upgraded from People Tools 8.53 to 8.54 . In PeopleSoft CRM we have issue in style-sheet and JavaScript.

GRID is showing cutoff notes and missing notes from the grid. This should have been fixed with solution from DOC# 1590822.1. The issue is NOT fixed for customer on PT 8.54.22.


ACTUAL BEHAVIOR
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Grid truncated on Main Menu > HelpDesk > Search Cases

EXPECTED BEHAVIOR
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Grid displayed normally on Main Menu > HelpDesk > Search Cases

ENVIRONMENT
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PT 8.54.22

STEPS
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The issue can be reproduced with the following steps:
1. Main Menu > HelpDesk > Search Cases
2. Open a case
3. Check Notes tab in case with multiple notes

Cause

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