Error When Trying to Open an Existing Order From an Inactive Company: Unknown Method getShipToAddressAsOfDate (Doc ID 2284965.1)

Last updated on JULY 10, 2017

Applies to:

PeopleSoft Enterprise CRM Order Capture - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

If a customer is Inactive, users are not able to open an existing service order, which contains that customer.  The user receives the following error:

Unknown method getShipToAddressAsOfDate for object class RB_BORM:BO:BO.(180,224)RX_ADDRESS_BOOK.Utilities.GetAddressRowset.OnExecute Name: BuildEffDtAddressRowset

Cause

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