Supplier Contract Management Document Rendering Failing (Doc ID 2285573.1)

Last updated on JULY 11, 2017

Applies to:

PeopleSoft Enterprise SCM Supplier Contract Management - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Goal

Users having an issue with rendering a PDF document in supplier contract management.


The CS_DOC_ACTION message is failing with the following error:
----------------------------------------------------------
Integration Gateway: General Connection Failed
This error is thrown when there is no valid response.
Possible errors include:
Bad gateway URL
Sync Service Timeout set and Service actually timed out.
Java exception thrown - Check Application Server for possible Java exception.
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User also get this error on the Installation Options > Supplier Contract Management page, using the Verify Server Setup button.

Solution

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