Fluid - SEARCH FOR ANSWERS-> Create Case giving error (Doc ID 2285615.1)

Last updated on AUGUST 09, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Employee Self Service - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Other

When attempting to Create Case,
the following error occurs.

ERROR
-----------------------
GetField: Field 'PT_AG_LAYOUT.PT_AG_GROUPBOX3' not found in scroll level 0. (2,155) PTGP_USERPREFWK.FUNCLIB.FieldFormula Name:setContainerComponentProperties PCPC:3471 Statement:50 Called from:FUNCLIB_PTAI.PTAI_NUI.FieldFormula Name:Initialize Statement:50 Called from:PT_AGSTARTPAGE_NUI.GBL.PostBuild Statement:1

The Specified Field was not found in the indicated scroll level. This may occur with various PeopleCode built-in funcitons that specify a "scroll context" via a series of records and a field name.
Review the Peoplecode that is generating the message and the page definition and correct as appropriate.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Click on search in the "Search for Answers" pagelet by giving search string @ Home Page -> Employee Self Service -> HR Service Center
2. For zero(0) search result, "Create a Case" button appears
3. Click on the button: "Create a Case"

Cause

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