Replacing Service Coordinator Functionality Is Not Giving Full Access To Work Order Pages

(Doc ID 2285765.1)

Last updated on JULY 12, 2017

Applies to:

PeopleSoft Enterprise SCM Services Procurement - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Work Orders - Create

Replace Service Coordinator functionality is not giving full access to Work Order pages

The issue can be reproduced at will with the following steps:
1) Add a new Service Coordinator (TEST_ACTIVITY)
2) Using ‘Create User Profile’ button, create an Operator id for the Service Coordinator
3) Define the Service Coordinator defaults
4) Create a Work Order with VP1 login
5) Using Replace Service Coordinator change the Service Coordinator from VP1 to TEST_ACTIVITY
6) Login as ‘TEST_ACTIVITY’ and retrieve the Work Order using ‘Manage Work orders’ navigation
7) The ‘Activity’ hyperlink in the Cost tab of the Work Order is disabled, so the operator id TEST_ACTIVITY could not submit the Work Order for approval
.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms