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Classic Name Change Transaction Fails When Blank Name Format is Selected (Doc ID 2286267.1)

Last updated on JULY 21, 2020

Applies to:

PeopleSoft Enterprise HCM eProfile - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When a self service user enters a name change in Classic, non-fluid mode, the name format drop down shows a blank option in addition to other active configured values such as  English ('001'). The user can select and submit a name change with a blank name format. As this is not a valid name change type, it eventually causes an error after the transaction is processed.

 

Error Message
-----------------------

On Workforce Administration > Self Service Transactions > Name Changes

Further Processing Required  Errors were encountered while this transaction was trying to save to the database.


The issue can be reproduced at will with the following steps:
1. In Classic mode
2. Self Service > Personal Information > Name Change
3. Select blank option in drop-down for Name Format
4. Complete transaction
5. Errors occur because blank option is not valid

Cause

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In this Document
Symptoms
Cause
Solution
References


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