Student Self Service in Fluid Using IPad - Navigation 'Tab' (||) Disappears

(Doc ID 2286343.1)

Last updated on JULY 26, 2017

Applies to:

PeopleSoft Enterprise CS Campus Self Service - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Campus Self Service

ISSUE DESCRIPTION
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Student Self Service in Fluid using iPad - Navigation 'tab' (||) disappears

When using fluid self service on an iPad, once a tile is selected, a tab is available for page navigation within the tile denoted by ||. We are testing using an iPad, and that navigation option is not always visible when the device is held in landscape position. This doesn't appear to happen for all tiles in self-service, but it does for Manage Classes, Academic Progress and Admissions.


STEPS
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The issue can be reproduced at will with the following steps:
1. Log in as a student using an iPad in PORTRAIT mode and select the Manage Classes Tile. Note the tab (indicated by ||) to access the other pages in the tile.
2. Click on Class Search and Enroll
3. The navigation tab (indicated by ||) still appears to access the other pages in the tile.
3. Turn the device to LANDSCAPE mode. The || is no longer visible.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, The student can still get back to the home page, or even get the || back by going to portrait mode, but they may not realize it.

Cause

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