ELM9.2 - DEPT_SYNC Handler Not Working Correctly

(Doc ID 2287926.1)

Last updated on NOVEMBER 06, 2017

Applies to:

PeopleSoft Enterprise ELM Enterprise Learning Management - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

DEPT_SYNC operation is not updating the department tables correctly.

DEPT_SYNC operation is successful, and LM_LD_ASYNC process has been run, but the changes were not updated in the database.

STEPS
-----------------------
1. Submit a Department change in another environment
2. DEPT_SYNC operation is successfully completed by system.
3. Run the LM_LD_ASYNC process.

Cause

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