Manager Dashboard - Case age report for manager fails with message: 'An error has occurred that has stopped this transaction from continuing' (Doc ID 2288853.1)

Last updated on AUGUST 02, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Reports

When attempting to HRHD Agent Dashboard, Case age report for manager.
the following error occurs.

ERROR
-----------------------
'An error has occurred that has stopped this transaction from continuing'


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to HR Helpdesk Agent --> HRHD Agent Dashboard



Cause

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