EAP: "Requested By" field is not populated in the Payment Request Approval E-mail (Doc ID 2289337.1)

Last updated on JULY 24, 2017

Applies to:

PeopleSoft Enterprise FIN Payables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When using Email Collaboration (EMC) for Payment Request Approvals, in the e-mails that go to the Approver, the "Requested By" field is always blank. 

STEPS
1.  Set up AP Payment Request Approval to trigger e-mails to the Approver
2.  Create a Payment Request
3.  Submit the Payment Request for approval
4.  Approver receives e-mail
5.  Payment Request Approval e-mail shows the Requested By: field as blank

Changes

 

Cause

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