ECRM: Is Office365 a Supported Configuration For the ERMS Mailserver (Multichannel Framework) when in the Cloud? (Doc ID 2290228.1)

Last updated on JULY 25, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9.1 and later
Information in this document applies to any platform.


A customer was working with PeopleSoft CRM 8.8 and had Exchange server 2007 for Outlook. This was working fine until migrating to Office365 Cloud mailbox.
After completing the configuration, the email job is not fetching the emails from the mailbox. The RB_MAIL_READ log shows:

Processing for Mailbox Id <****> , Account <***@***.com> on Mailserver <*****> (17834,7046)
Return Status From Calling Tools API to Read Emails from the Server is "4" (17834,7134)
Possible Reasons are Email Account/Password etc invalid on the Mailserver

Could you please confirm if Office365 Cloud email is certified for ERMS (Multichannel Definiton) for PeopleSoft CRM?


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms